Michele Sargent serves as Director of Broker Managers for Kelly Benefits Advantage (KBA). In this role, she is responsible for leading a team of broker managers and dedicated service representatives to deliver consistent and quality service to Kelly Benefits’ brokers and clients.
Michele first joined Kelly Benefits in 2001 as an Installation Administrator/Team Leader. Her skills in building strong client relationships, problem solving, and customer service earned her various promotions and roles within the organization, including Eligibility Manager, Director of Kelly Benefits’ Call Center, Vice President of Customer Service and most recently, Director of Broker Relations. Her expertise in enrollment, installation, sales, and service, combined with her more than 20 years in the industry, enables her to develop and deliver innovative new ways to improve the customer experience.
Michele attended Harford Community College and is a member of the National Association of Health Underwriters. She and her husband, Brian, live in Baltimore County, Maryland and have four children.