Jenn Caffey is the Vice President of POD Operations for Kelly Benefits Advantage (KBA) where she is responsible for ensuring that Kelly Benefits Strategies (KBS) clients are receiving top-notch service from every area of KBA. In addition, she is responsible for the implementation of new and renewing KBS clients.
Jenn started working for KBA in 2005 as a Customer Service Representative in the Call Center. She quickly rose to management starting in 2007, where she managed teams handling enrollment, reconciliation, billing, client email correspondence, COBRA and customer service.
Jenn graduated from McDaniel College with a Bachelor of Arts degree in Mathematics. Jenn also has her Maryland Life and Health Producer’s License.
Jenn and her husband, Mike are originally from Carroll County, but currently reside in Timonium, Maryland.