Customer Service & Support — We Answer the Call

Our team is committed to serving you and your employees with excellence in benefits administration.

The Kelly Benefits’ Call Center is no exception — because we know that obtaining fast, reliable assistance to maintain and manage your benefits is vital.

The Kelly Benefits’ Call Center provides easy access to information about benefits packages, eligibility, enrollment, billing, COBRA/State Continuation elections and more — by phone, email or online. Housed in our Sparks, Maryland headquarters, our Call Center professionals are readily available every workday from 8:00 a.m. to 6:00 p.m. Our team can answer questions, solve problems, act as a liaison with your carriers and field COBRA calls. When your employees call our toll-free number, we are there to help them.

Beating Industry Standards

Beating Industry Standards

We’re committed to excellence

The Kelly Benefits’ Call Center consistently beats industry service standards, with an average speed of answer (ASA) of less than 20 seconds and abandoned call ratio of less than 3%.

Dedicated Services & Support — An Added Level of Service

In addition to our Call Center, a dedicated Kelly Benefits Advantage (KBA) support professional is at your service to help you and/or your HR staff. He or she is like an extension of your team, and familiar with the nuances of your insurance plans and fully empowered to assist. We help your HR staff directly, answering their questions and guiding them through the complex processes of benefits management.

KBA is pleased to offer the best in benefits administration services — it’s part of our commitment to your organization’s success.

 


How can Kelly Benefits help you? Contact us today to learn more about comprehensive benefits and payroll solutions customized and integrated to meet your needs.

Contact Us

 

Headquarters

1 Kelly Way
Sparks, MD 21152

P410 527 3400
TF800 972 7227